Customer experience means vastly different things to different people so Eric hits the road – polling attendees at the Consumer Bankers Association’s annual conference. In this episode, practitioners and industry professionals weigh in on their customer experience initiatives, biggest CX challenges, and more.

Hear from:
Jackie Buonassisi, VP of Omnichannel, US Bank
Gavin Geraci, COO, PNC Business Banking
Phil Leininger, Head of Omni Channel Sales and Service, USAA
Andrew Domino, COO, Bridgeforce
Robert Lamb, Customer Engagement Manager, CDW
Tony Warden, Head of Loan Resolutions, TDECU
Peter Ungerleider, Senior Manager, FI Consulting