How can Knowledge Centered Service become Knowledge Centered Success? We talk with Kelly Murray and Matt Seaman of the Consortium for Service Innovation about content opportunities for Customer Success.

Kelly, Chief Engagement Officer, focuses on member experience, content management, and deliverables, while also looking after the Consortium’s technology. She has previous experience in hospitality sales, operations, and technology.

Matt, Executive Director, is focused on the intersection of knowledge sharing, customer experience, and emerging technologies, and how that intersection drives innovation in Support Services, Customer Success, and Operations. He has previous experience running premium account management teams and leading Customer Success and Field Operations Business Systems and Processes.