For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. DigitalGov Search helps agencies deliver information to government searchers on every level—federal, state, local, and tribal.

Recently, search analyst Dawn McCleskey sat down to discuss the work of DigitalGov Search, including:

What DigitalGov Search doesHow working with search is a natural fit for librariansWhy the government needs a homegrown search serviceThe challenges of managing a search service for 2,500 websitesFuture directions for DigitalGov SearchWhy you can’t find everything online (like searching for Ben Franklin’s jet pack!)