Ever wondered if customer support professionals are happy with their jobs? If they feel appreciated by the companies they work for? How much they get paid?

It may not surprise you to learn that:

- Most support professionals prioritise customer happiness above company revenue.- Salaries for customer support managers span from less than $30k to more than $100k.- Delivering customer happiness becomes more difficult the more senior the support role.

Sarah Chambers (our Director of Customer Support) and I take a deeper look into the customer support industry in 2016 and understand what challenges customer support will face in the year to come.

In this podcast, we analyze the key findings of Kayako’s 2016 State of Profession Report (learn.kayako.com/state-of-the-profession-2016), and discuss the top challenges facing customer support in 2016.

Be sure to download the free 30-page report for the full insights and an exploration into areas such as why:

- Customer Support Managers have such varied salaries, ranging from $30,000 to $105,000.- Customer Support Managers appear to suffer burnout more readily than other roles.- Customer support professionals are less satisfied now than when they first started their jobs.- Reducing customer effort and multichannel support represent the biggest challenges facing support professionals today, and what this means for the future of the industry

Free to download at: learn.kayako.com/state-of-the-profession-2016